Today, May 14, 2022 the free chlorine residual in the Cross Gates distribution system temporarily dropped below the required regulatory minimum. This was caused by a mechanical failure of one of the chlorine pumps. The defective pump has been replaced and disinfection is being restored. However, as an abundance of caution and in accordance with Louisiana Department of Health regulations, the entire Cross Gates water system will be under a precautionary Boil Advisory effective immediately.
This BOIL ADVISORY is to remain in effect until rescinded by the Department of Utilities. It is recommended that all consumers disinfect their water before consuming it (including fountain drinks), making ice, brushing teeth, or using it for food preparation or rinsing of foods by the following means:
Boil water for one (1) full minute in a clean container. The one minute starts after the water has been brought to a rolling boil. (The flat taste can be eliminated by shaking the water in a clean bottle, pouring it from one clean container to another, or by adding a small pinch of salt to each quart of water that is boiled.)
Again, please be sure to disinfect your own water prior to consumption until you have been advised otherwise.
The Department of Utilities will rescind this BOIL ADVISORY upon notification from the Louisiana Department of Health that additional water samples collected from our system have shown the water to be safe.
Customers affected by this advisory will be notified when it is rescinded by local media, social media, Parish website, reverse 911 calls, and signs place throughout the area. If you have any questions, please call the Department of Utilities at (985) 276-6400.